GENERAL QUESTIONS

We use advanced AI to professionally restore, enhance, and upscale your cherished photographs, then craft them into a cinematic video tribute complete with custom motion, transitions, titles, and music. A meaningful, lasting keepsake for any occasion.

Unlike basic slideshows, we apply AI-powered photo restoration to bring your images to life, then layer in professional video editing: custom motion, cinematic transitions, and thoughtful pacing. The result is an emotional, high-quality video centrepiece, not a sequence of static images.

We create tributes for a wide range of occasions including funerals, pet memorials, weddings, birthdays, anniversaries, and milestone celebrations. Virtually any gathering that could benefit from a cinematic, emotionally resonant centrepiece.

Dignity and reverence are at the core of everything we do. Our funeral tributes are designed to be graceful and beautiful, though we can also create more joyous or celebratory memorials if that better reflects the person being honoured. Your Tribute Consultant will discuss the right approach with you.

Yes, our skilled technicians and AI tools can bring almost any idea to life. Contact us with your special request, and we will do our best to make it happen, ensuring it aligns perfectly with your vision for the event.

We’ll always do our best to source your preferred track. Licensed music help is included in our Silver, Gold, and Platinum packages. Licensing for specific songs isn’t guaranteed, but we’ll confirm availability as early as possible in the process.

Funeral tributes have a minimum delivery of 4–6 business days depending on your package, with rush options available on Gold and Platinum. For all other occasions, we recommend starting at least one month before your event for a comfortable, stress-free process.

Not at all. Our process is designed for simplicity. You upload your photos through our secure portal, answer a few guided questions, and we handle all the complex technical work. We provide clear, step-by-step guidance at every stage.

We need your photos (digital files are ideal) and some basic information: the occasion, date, and the story or personality of the person being honoured. Our guided questionnaire makes providing this information easy.

Yes. Because we’re entirely digital, we can serve families anywhere in Australia, including regional and rural areas. You upload your photos through our secure portal and we handle the rest, regardless of your location.

Yes. To begin production, we require a 50% deposit. The remaining balance is due upon your final approval of the video preview, before the high-resolution files are delivered.

Due to the custom, hands-on nature of our work, deposits are non-refundable once production has begun. If you’re unsatisfied with the preview, we’ll keep working with you on revisions until it meets your expectations.

We accept all major credit cards (Stripe, credit card, direct deposit, PayPal, etc.) securely through our website via Stripe. For business partners, we can issue invoices with standard payment terms.

TECHNICAL & DELIVERY QUESTIONS

Digital Download: Instant access to your files from your private client portal.

Private Streaming: A password-protected link to watch the tribute online anytime.

Venue Support: We provide guidance and can offer live technical support for playing the tribute at the service.

Minor changes (like fixing a typo or swapping a single photo) may be possible after final approval for a small fee, depending on the production stage. Significant changes would require recreating the video. This is why our preview and revision stage is so important – we encourage your full approval before final payment.

We can work with almost anything: old prints, Polaroids, slides, or digital files (JPG, PNG, TIFF). Our AI tools can repair tears, fading, spots, and can even colourise black & white photos. Higher quality originals yield the best final results.

Absolutely. We take privacy extremely seriously. Your photos and information are uploaded through our secure, encrypted portal. We never share your materials, and all files are permanently deleted from our systems 90 days after project completion. Please see our full Privacy Policy for details.

No. Digital delivery is necessary as we operate Australia-wide and often at short-notice. For the best results, we require high-quality digital scans. You can have your physical photos professionally scanned at a copy centre (at 400 DPI or higher). Please see our technical guide for detailed instructions on preparing your photos.

You will receive a high-definition, widescreen MP4 file. We often master in 4K resolution. If required for venue compatibility, we’ll provide a standard HD version for the premiere and unlock the 4K “Legacy Vault” version the following day. Other formats are available on request.

We provide a simple, detailed technical guide for the venue. Our support team is also available to troubleshoot in the lead-up to the event to prevent issues.

We always recommend downloading the final video onto a USB drive or a local device (like a laptop) as a backup. This ensures the tribute can be played reliably without any dependency on an internet connection.

FOR BUSINESSES & FUNERAL DIRECTORS

We provide a premium, modern service that enhances the memorial experience for families. This value-added offering can differentiate your home from competitors, increase service revenue, and generate incredibly positive feedback.

Yes. We offer full white-label partnerships. The service can be presented under your funeral home’s name, with your branding on the client portal and communications. We operate as your silent production partner.

It’s seamless. Through your dedicated partner portal, you can submit a client referral in under 60 seconds. We then handle all client communication, production, and billing. You receive automatic status updates and a commission for each completed tribute.

We provide your staff with marketing materials, arranger training, and a dedicated account manager. For families, we offer 24/7 access to their project portal and day-of-service technical support for the venue.

We offer company discounts based on the number of Tribute requests. Full partnership details, including pricing and marketing support, are outlined in our Funeral Director Partnership Kit. Please contact us to schedule a consultation and receive this information.

We offer a priority rush service. As a partner, you can flag these urgent cases, and we will fast-track them through our production queue to meet the tightest service schedules.

Simply contact us through our Funeral Directors portal to schedule a no-obligation 30-minute consultation. We’ll discuss your needs, provide a demo of our partner portal, and guide you through the simple onboarding process.

Still Have More Questions?