Privacy Policy

1. Introduction

Timeless Tributes AI Pty Ltd (ABN: 17 694 796 480) respects your privacy and is committed to protecting it in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We specialize in creating enhanced, eternal memories. By blending cutting-edge Artificial Intelligence (AI) with human compassion, we restore, upscale, colourize, and animate old photos to craft cinematic video tributes for funerals, birthdays, weddings, and anniversaries.

This policy describes how we collect, handle, protect, and disclose your personal information when you use our website, products, and services.

2. Our Compliance Commitment

Our legal entity, Timeless Tributes AI Pty Ltd, is bound by the Privacy Act 1988. We are committed to ensuring that the confidentiality of your information is maintained and that your data is processed fairly and lawfully. We act as the “data controller” (or “APP Entity”) of the personal information we collect.

3. The Information We Collect

We collect several types of information to provide our tribute creation services effectively.

3.1 Personal Information You Provide to Us:

-Identity Data: Name, username, or similar identifier.

-Contact Data: Billing address, email address, and telephone numbers.

-Financial Data: Payment card details (processed directly by our secure third-party payment processors; we do not store card details on our own servers).

-Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

3.2 Sensitive Information (Visual Data):

To provide our core service, we collect the photos and images you upload. This may constitute sensitive information under the APP guidelines. By uploading these images, you consent to our collection and processing of them for the sole purpose of creating your requested tribute (restoration, upscaling, colourization, and animation).

3.3 Information We Collect Automatically (Website Usage):

As you interact with our website, we use cookies and similar tracking technologies to collect:

-Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting, and location.

-Usage Data: Information about how you use our website, products, and services.

4. How We Collect Your Information

We collect information through:

-Direct Interactions: When you fill out forms on our website, upload photos, create an account, or correspond with us via phone, email, or otherwise.

-White-Label Partnerships: If you are a funeral director or business partner, we may collect information necessary to fulfil our contractual obligations to you.

-Automated Technologies: As you navigate through our site, we use cookies and server logs to collect usage data.

5. Security: The WP Engine Advantage

We have partnered with WP Engine to host our website and utilize the WordPress platform. We leverage their enterprise-grade security architecture to protect your data against unauthorized access, modification, or disclosure. Our security measures include:

-ISO 27001:2022 Certified Platform: Our hosting environment meets rigorous international security standards, building on SOC 2 Type II compliance.

-Advanced Web Application Firewall (WAF): We utilize a managed WAF (via Global Edge Security and Cloudflare) to block common attack vectors such as SQL injection and Cross-Site Scripting (XSS) before they reach our servers.

-DDoS Mitigation: Automated protection absorbs massive traffic attacks, ensuring our site (and your data) remains available and secure.

-Encryption: Data is encrypted both in transit (using automatic SSL certificates) and at rest on secure servers.

-24/7 Threat Monitoring: Security analysts and automated systems monitor our network in real-time to detect and respond to suspicious activity.

-Automatic Patching: WordPress core and plugin updates are managed to ensure the latest security patches are applied without manual intervention.

-File Integrity Monitoring: We employ tools to detect any unauthorized changes to our website files, preventing tampering.

6. How We Use Your Information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

-To Provide Services: To create, edit, and deliver your AI-powered video tribute. This is the core purpose for which you engage our services.

-To Improve Our AI: To train and improve our machine learning models. Note: All images used for training are anonymized and stripped of personally identifiable information. By agreeing to this policy, you consent to the use of your uploaded data for AI training purposes, unless you opt out by contacting us.

-Marketing: To send you information about new features and services (where you have consented or we have a legitimate interest).

-Compliance: To comply with legal obligations (e.g., Notifiable Data Breaches scheme).

7. Disclosure of Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with:

-Service Providers: We engage trusted third parties (e.g., payment processors, cloud storage providers) who are bound by contractual obligations to keep personal information confidential and secure.

-Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide professional services to us.

-Regulatory Authorities: When required by law, such as the Office of the Australian Information Commissioner (OAIC).

8. International Data Transfers

Some of our third-party service providers (including AI processing engines and hosting infrastructure) may be located outside Australia, particularly in the United States.

When we transfer your personal information overseas, we take steps to ensure that the recipient complies with the Australian Privacy Principles or is subject to a similar privacy regime (such as the GDPR or binding corporate rules).

9. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

-Uploaded Images: Original uploads and final tribute videos are retained on our secure servers to allow you to re-download or re-order services. You may request deletion of specific images at any time by contacting us.

10. Your Rights & Choices

Under the Australian Privacy Act, you have rights regarding your personal information, including:

-Access: You may request access to the personal information we hold about you.

-Correction: If you believe any information we hold is inaccurate, you may request correction.

-Deletion: You may request the deletion of your uploaded images.

-Opt-out of Marketing: You can opt-out of receiving our marketing communications at any time by following the unsubscribe link or contacting us.

To exercise these rights, please contact us using the details in Section 13.

11. Cookies & Tracking

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You may refuse to accept cookies by activating the setting on your browser.

12. Changes to This Policy

We keep our privacy policy under regular review. Any changes we make in the future will be posted on this page and, where appropriate, notified to you by email.

13. Contact Us & Complaints

If you have any questions about this privacy policy or our privacy practices, please contact us at: support@timelesstributes.au

Making a Complaint:

If you have a concern about our handling of your personal information, please contact us first so we can try to resolve it. If you are unsatisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au. Phone: 1300 363 992.

Last Updated: February 2026